Every organization operates through processes that, when efficiently structured, digitized, and automated, can improve transparency, reduce costs, and enhance performance. This module introduces business process management, including process life cycles and modeling techniques such as EPCs, BPMN, and Petri Nets. Students analyze and improve processes using dashboards and methods such as process mining and robotic process automation, applying tools such as Camunda, UiPath, and Celonis. Through practical exercises and cases, they evaluate process performance and calculate flow times. The course emphasizes hands-on application and comparison of methods. It enables students to assess when and how digitalization improves business processes.
- Explain basic principles of business process management
- Apply different process modeling techniques
- Evaluate strengths and weaknesses of different modeling techniques and tools
- Optimize processes in a meaningful way
- Employ the technique of process mining
- Analyze process performance
- Evaluate workflow automation (e.g., with Robotic Process Automation)
- Make informed decisions regarding process automation and the selection of tools
This course is part of the prestigious part-time Goethe MBA Digital Transformation | Data Science | Sustainability, conducted in English on Fridays and Saturdays on Campus Westend. It offers a valuable opportunity to network and gain expertise without committing to a full degree program. Upon completion, participants receive a Certificate of Participation. This course may be credited towards the Certificate of Advanced Studies (CAS) in Digital Transformation Management when completed together with the other required courses within one academic year. As the number of seats is limited, we recommend to register early. If you're a GBS or Goethe University alum, explore our attractive alumni discount options.
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Prof. Dr. Julia Krönung
Julia Krönung holds a PhD from Goethe University Frankfurt, where she completed her doctorate in 2013. She is Chair of Sociotechnical Systems Design at FernUniversität in Hagen. Previously, she was a Full Professor of Information Systems at EBS University (2019–2022) and a Junior Professor for e-Business and e-Government at the University of Mannheim (2014–2019). Her research focuses on sociotechnical systems, digital transformation, digital diversity, and the drivers and inhibitors of information systems use.
Candidates with an undergraduate degree (i.e., bachelor or equivalent) of 180 credit points (CP) based on the European Credit Transfer System (ECTS) can apply for our Open Programs. The allocation of credit points for work experience will appear on the Academic Transcript of Records and be titled ‘Prior Learning Assessment’.
Open Program applicants must submit a recent proof of English language proficiency at the higher B2 level per the Common European Framework of Reference (CEFR). The GBS Office of Admissions will accept test results of the following tests, taken no longer than two years ago upon the date of submission:
- TOEFL iBT®
- TOEFL iBT® Home Edition
- IELTS
- Cambridge Certificate of Proficiency in English
- English Language Level Test (ELLT) - Oxford International Digital Institute
Applicants may request a waiver of proof of proficiency in English in case one of the following conditions applies. The applicant
- is a native speaker of English;
- has graduated from an international baccalaureate program
- has completed their undergraduate or master-level studies in a program taught entirely in English;
- has worked in an English-speaking country for at least one year.
If the applicant has not taken any of the above tests when submitting the application, the applicant can upload a confirmation of the test registration to the online admissions portal.
Applicants who submit a language certificate older than two years but without an expiry date will be invited for an additional interview with a native speaker of English.
Proof of relevant post-undergraduate work experience of at least one year is to be submitted, e.g., a performance review, reference letter, or written confirmation from your employer.