Operational & Reputational Risk Management

Risk management is a core competency of all firms, independent of the industry they operate in. Operational and reputational risks such as cyber risks, conduct risks and compliance risks are of growing importance across industry sectors. While presenting some techniques for quantifying those risks, this course is more focused on the qualitative elements of risk management, involving extensive group work and up-to-date case studies.

Learning objectives

Upon completion of the course, you will be able to understand the following concepts and their application in practice:

  • Recent examples of operational and reputational risks and what could be learned from them;
  • Risk identification, assessment and mitigation strategies for operational and reputational risks,
  • Regulatory requirements on operational and reputational risk management (both in financial services as well as in other industries)

Key concepts

  • Methods for risk identification and assessment for operational and reputational risks
  • Economic capital models for operational risks
  • Mitigation strategies for operational and reputational risks

Course format

This course is offered in the part-time Master in Finance program and may be attended on a “no credit” basis by individuals not enrolled in the program. Course participants are visitors who are not responsible for assignments and do not take an exam or earn academic credits. As the number of seats in the course is limited, we recommend to register online early.


Ludmila Ketterer

Senior Manager -
Master in Finance & Corporate Programs
+49 69 798 33512

Key Facts

Course materials
Course materials except books will be provided in electronic form.


Course fee*
€ 950 (fee is exempt from VAT). Goethe Business School students and alumni receive a 20% discount off the regular fee.

Certificate of participation
A GBS certificate of participation is awarded upon completion of the course.

House of Finance, Goethe University, Theodor-W.-Adorno-Platz 3, 60323 Frankfurt

*Withdrawal and fee refund

In case the course withdrawal request is received two weeks prior to the start of classes, we will retain a withdrawal fee of EUR 50. In case the course withdrawal request is received less than two weeks prior to the start of classes, we will retain 50% of the payment made.

Prof. Kaiser has been teaching master students on risk management for more than ten years. In his affiliation with KPMG, he is responsible for advising leading banks and insurance companies globally on Operational and Reputational Risk Management. Before joining KPMG, Prof. Kaiser has been with Deutsche Bank, Commerzbank and HypoVereinsbank specializing in Operational Risk and with WestLB working on market risk topics.

Prof. Kaiser is co-author of “An Introduction to Operational Risk” and co-editor of “Reputational Risk Management in Financial Institutions” and has written numerous articles for “Operational Risk and Regulation” magazine and other special interest journals. He is a regular speaker on Risk Management at national and international conferences and a professional member of the Institute of Operational Risk (IOR).

Course schedule

Friday, April 20, 2018



Saturday, April 21, 2018



Saturday, June 9, 2018



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Program Registration

Register for "Operational & Reputational Risk Management"